SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Case Vogue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://casevogue.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful case, slightly darker than the photo. Recommend
The cases are very nice, look as the description image, the shipment was moderate could improve
Very beautiful and with a glass protector that protects the camera. Shipment was very fast
Bonita
great cases!
I ordered for it for my husband and he loved it!!! We had already ordered these before!!! They seem great to us, the colors are very beautiful as they are shown in the publication!! And the quality is also very good!! I really recommend them to the 100% and the order arrived much earlier than indicated!!!
Good quality. Perfect Fit
Delivery time was quick. Quality is nice and looks pretty.
Exelent material
Came literally exactly as it showed. W product
I do not like the quality of the case, it is a very low case of quality and high in price, I expected more.
It is very good quality, it is equal to the publication, I loved the colors!!! And the most important thing is that the shipment was great!!! Arrived long before the date that said!!! Less than 15 days!!! Recommended 100%
Will order again
10/10 It doesn't take that long, it's very beautiful and has good material
Good product, quality, beautiful. Fast shipping, only two weeks.
Soft case, fits my iPhone 13 Pro Max perfectly. The color is vivid. Love love love it.
Excellent Product, comes as the description, the colors look great.
It is the case I have ordered and this wonderful!!! I love it, thank you very much!!! Fascinated with herAnd above all that it arrived long before the estimated dateThank you very much
The case is very beautiful and brings protection for camera lenses, I just expected the cover to be a little thicker, a not so high drop if it dampens the blow but already normal or high I doubt it very much, but it is much better than others that I buy
Love the case color. Case was durable and fit like a glove.